Refund policy
Refund Policy
At Mycart.online, we are committed to delivering excellence. If for any reason you are not fully satisfied with your purchase, we offer a fast and seamless refund process.
Kindly contact our support team via WhatsApp at +961 81 450 911, and we will take care of your request promptly.
Damages and Issues
We kindly ask you to inspect your order upon arrival. In the unlikely event that you receive a defective, damaged, or incorrect item, please contact us immediately.
Our team will carefully evaluate the issue and ensure a swift resolution, including sending the correct replacement without delay.
Your satisfaction remains our highest priority.
Exceptions / Non-Returnable Items
To maintain quality and safety standards, certain items are not eligible for return, including:
- Perishable goods (food, flowers, plants)
- Customized or personalized products
- Personal care items (such as cosmetics)
- Hazardous materials, flammable liquids, or gases
For any clarification regarding your item, our team is always available to assist you.
Please note that sale items and gift cards are final and cannot be returned or refunded.
Exchanges
To ensure the fastest service, we recommend returning the item you have. Once your return is approved, you may place a new order for your preferred product.
Contact Us
For any inquiries regarding returns or exchanges, please reach out to us at:
Mycartonline8@gmail.com.
